Microsoft Groups Outage: This is What Went Unsuitable


Microsoft has mentioned a current deployment that contained a “damaged connection to an inside storage service” was the seemingly explanation for an outage that left many customers unable to entry or use numerous Microsoft 365 apps for a number of hours.

The service points, which began on the night of Wednesday July 20 and continued into Thursday morning, slowed down or prevented entry to a number of Microsoft companies, together with Microsoft Groups, Alternate Server, Microsoft 365 admin middle, Yammer, Microsoft Phrase and different Workplace purposes. The difficulty additionally prevented autopatching inside Microsoft Managed Desktop and different companies.

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Microsoft mentioned most service availability was up and operating as of this morning (July 21), though some companies are nonetheless affected by points, which means customers might battle to entry some Microsoft 365 companies in the intervening time.

“We have decided {that a} current deployment contained a damaged connection to an inside storage service, which has resulted in affect,” the company Tweeted.

We have decided {that a} current deployment contained a damaged connection to an inside storage service, which has resulted in affect. We’re working to direct visitors to a wholesome service to mitigate affect. Further data might be discovered within the admin middle beneath TM402718.

— Microsoft 365 Standing (@MSFT365Status) July 21, 2022

It added: “Service availability has largely recovered with only some service options nonetheless requiring consideration. We’ll proceed to watch the service whereas the remaining actions are accomplished.”

A further update at lunchtime (BST) instructed that companies have been nearly totally returned to regular, however that the state of affairs remains to be being monitored: “We consider that almost all of companies have recovered. We’re persevering with to watch the difficulty to make sure there isn’t any residual affect.” .

By the afternoon (BST) the Microsoft 365 Service well being standing web page indicated that there was now not an issue.

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In accordance with Microsoft, the total listing of affected companies included:

  • Microsoft Groups (Entry, chat, and conferences)
  • Alternate On-line (Delays sending mail)
  • Microsoft 365 Admin middle (Incapability to entry)
  • Microsoft Phrase inside a number of companies (Incapability to load)
  • Microsoft Kinds (Incapability to make use of by way of Groups)
  • Microsoft Graph API (Any service counting on this API could also be affected)
  • Workplace On-line (Microsoft Phrase entry points)
  • SharePoint On-line (Microsoft Phrase entry points)
  • Undertaking On-line (Incapability to entry)
  • PowerPlatform and PowerAutomate (Incapability to create an surroundings with a database)
  • Autopatches inside Microsoft Managed Desktop
  • Yammer (Affect to Yammer experiments)
  • Home windows 365 (Unable to provision Cloud PCs)

Microsoft has up to date its Microsoft 365 Service well being standing “Present standing: Our telemetry signifies that service availability continues to be above 99% throughout nearly all of areas. Some customers within the UK area might expertise residual affect with sure options in Microsoft Groups. We’ re persevering with to watch the service to make sure full restoration and apply focused mitigations for any residual affect,” it mentioned.